Once your order is being processed, you will receive a status update in your account with tracking details.

For unsuccessful delivery, you will be able to arrange for a redelivery with us. We will be able to offer up to a maximum of 1 free redelivery attempts. Additional charges may apply for the 2nd redelivery.

Your order may have been delayed due to an unforeseen delivery issue. You can see the status of your order by tracking your parcel with the tracking ID provided. You may also contact our customer service using the contact form for more information on your parcel.

If you’re not satisfied with your item(s), you can return them free of charge for a full refund within 15 days of receipt. Items must be unworn and in their original condition, and you must have your receipt and/or delivery documents as proof of purchase. We are unable to accept returns or refunds due for the following item(s):
– Products that are on sale
– Consumable products.

Please contact our customer service officer by using the contact form if you would like to request for a return. Items must be unworn and in their original condition with packaging all intact, and you must have your receipt and/or delivery documents as proof of purchase.

You will receive an email notification once your refunds have been processed.

If the item(s) you return meet our criteria for returns, we will process the return as soon as we receive the item(s) back in our warehouse. Please allow up to 30 days for the payment to be credited back to you. Items must be unworn and in their original condition, and you must have your receipt and/or delivery documents as proof of purchase.

We are only able to process returns that is bought from our online store locally.

You can contact our customer service by sending us an enquiry on the contact form and our customer service officer will get back to you as soon as possible.